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when to expect delivery

We work very hard to get your order to you as fast as possible.

Read below to understand our shipping timelines and know when you expect your order to arrive.  The delivery timelines described herein are only estimates by the carriers and are calculated from the time your order ships from the London Depot, and may, in some cases, be subject to delays beyond the control of Pool and Hot Tub Depot.  Such circumstances could include, but are not limited to: postal/delivery service delays, statutory holidays, inclement weather conditions, etc.

 

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Delivery time depends on what you've ordered, and where you live:

 

Supplies, Accessories

when.gif  Generally, supplies orders are shipped within one to to three business days.  We do not ship on Saturdays, Sundays, or on statutory holidays.  Most supplies are shipped from one of the Depots across Canada. 

how.gif  Most products ordered for delivery in Canada are shipped via Canada Post Expedited Parcel, Purolator or UPS ground with some orders shipped via FedEx. Shipping confirmation is automatically emailed by our automated system within 24 hours of the day your order is shipped.

  
To more efficiently serve you our valued customer effective March 1st, 2021 Pool and Hot Tub Depot has expanded the inventory stocked at the Depot in London Ontario and virtually all products will now only ship from London Ontario Depot to all of Canada. Orders to western Canada may experience longer transit times.

All products ship to all of Canada from Ontario only.

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Spa Repair Parts

when.gif  Generally, spa parts are shipped out within one to three business days. We do not ship on Saturdays, Sundays, or statutory holidays. Most products are shipped from the warehouse in London Ontario. In store shopping and online purchases can be picked up at the London Ontario Depot.

how.gif  Heavy or bulky parts orders for delivery in Canada are usually shipped Canada Parcel Post or Purolator ground for delivery in 3 to 7 business days (not counting Saturday, Sunday, or statutory holidays).  Small lightweight parts may be shipped via Canada Post Expedited Parcel, Purolator or UPS ground . Your order may arrive in multiple cartons, and on different days.