when to expect delivery
We work very hard to get your order to you as fast as possible.
Read below to understand our shipping timelines and know when you expect your order to arrive. The delivery timelines described herein are only estimates by the carriers and are calculated from the time your order ships from the Depot, and may, in some cases, be subject to delays beyond the control of Pool and Hot Tub Depot. Such circumstances could include, but are not limited to: postal/delivery service delays, statutory holidays, inclement weather conditions, etc.
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Delivery time depends on what you've ordered, and where you live:
Generally, supplies orders are shipped within one to to three business days. We do not ship on Saturdays, Sundays, or on statutory holidays. Most supplies are shipped from one of the Depots across Canada.
Most products ordered for delivery in Canada are shipped via Canada Post Expedited Parcel, Purolator or UPS ground with some orders shipped via DHL. Shipping confirmation will be emailed within 24 hours of the day your order is shipped if shipped with UPS, Loomis Express or DHL.
As of May 12, 2014 Pool and Hot Tub Depot expanded shipping to ship from different shipping Depots across Canada. Your order will always be routed to ship from the closest Depot to your address, product and stock permitting, on rare occasion the closest Depot may temporarily be out of stock on the item(s) ordered in which case your order will ship from the next closest shipping Depot. Please note that some items are only available to be shipped from Western Canada to all of Canada and will experience 2 - 4 day longer transit times to to Eastern Canada. If an item is only shipped from a specific location it will be noted in the items description.
Pool products ship to all of Canada from Ontario only.
Spa Repair Parts
Generally, spa parts are shipped out within one to three business days. We do not ship on Saturdays, Sundays, or statutory holidays. Most products are shipped from the one of the Depots across Canada. In store shopping and online purchases can be picked up at the London Ontario Depot.
Heavy or bulky parts orders for delivery in Canada are usually shipped Canada Parcel Post or Purolator ground for delivery in 3 to 7 business days (not counting Saturday, Sunday, or statutory holidays). Small lightweight parts may be shipped via Canada Post Expedited Parcel, Purolator or UPS ground . Your order may arrive in multiple cartons, and on different days.