Order Pick Up

---  COVID-19, curbside pick-up and shipping update. ---

Jan 05, 2021, 7:42 AM EST UPDATE

COVID 19 Update (Ontario),

Online orders can be placed 24/7 and phone orders during regular business hours M-F, 9am-5pm, our retail store in London Ontario is currently closed to in person purchases due to Ontario provincewide shutdown which took effect on December 26, 2020 at 12:01 am.

Curbside pick-up,

Orders placed online or by phone can be picked up curbeside at the London Ontario Depot, when you arrive call the phone number displayed on the store front with your order number and it will be brought out to your vehicle for contactless pick up.

Shipping,

Warehouse order processing times are typically close to normal 1 to 3 business days but anticipate delays if products need to be transferred from other warehouses. Tracking for shipments can experience delays due to the extreme volume of shipments from December and the holidays.

If your order tracking has not changed for many days don't be alarmed, in most cases it is moving.

Canada Post Expedited/Express and Purolator ground service transit times are greatly extended to most areas in Canada due to extremely high holiday volume. In some cases carrier delays at some sorting facilities can be up to several weeks. Express shipping guarantees still remain suspended by all carriers. 

If you have questions please don't hesitate to reach out. 

• 1-877-845-1993, Monday to Friday 9am-5pm
• customercare@poolandhottubdepot.com for help with an order already placed.
• parts@poolandhottubdepot.com for help with parts.