Order Pick Up

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London Ontario Storefront and Order Pick Up

June 8th, 2020, 11:29AM EST UPDATE
Our retail storefront will be opening for in store sales and online order pick up beginning Tuesday, June 9th. Due to the small size of our customer area only one customer will be permitted in the store at a time. We ask that all customers please follow recommended protocols including physical distancing from other customers and staff. Please stay home if you are feeling unwell.

We cannot guarantee all items available online will be in stock in London, you are welcome to call ahead to ensure product availability or place an order online and select "In Store Pick Up" and we'll send an email as soon as your order is ready.

Store hours effective June 9th, 2020:

Tuesday to Friday - 12pm (noon) to 5pm

CLOSED Saturday, Sunday and Monday
 

Online / Phone orders and shipping

June 8th, 2020, 11:29AM EST UPDATE

• Online operating normally, our full customer service team is working to answer your email and phone inquiries M-F 9am-5pm EST. 
• Order fulfilment and processing times may take 2-3 days longer than normal due to heavy order volume and safety measures implemented to reduce staff density in our warehouses per the guidelines of health officials.
• Please note that order transit times to your home by the shipping carriers are taking longer than normal due to heavy volume. All carriers are currently experiencing extended delays and all carriers have suspended delivery time guarantees including Express and overnight.
• Special order products from manufacturers in the US (California) are experiencing significant delays due to greatly reduced production and longer lead times.

We are monitoring the situation and will provide further updates as they are announced and the impact if any in our ability to serve you our valued customers. 

We are staying in close contact with public health officials and will continue to make sure that our business practices are consistent with the most up-to-date information.

If you have questions please don't hesitate to reach out. 

• 1-877-845-1993, Monday to Friday 9am-5pm
• customercare@poolandhottubdepot.com for help with an order already placed.
• parts@poolandhottubdepot.com for help with parts.