Order Pick Up

---  COVID-19. ---

We are truly living in unique times. The coronavirus pandemic is impacting everyone from our families, to our businesses, to our first responders who are bravely on the front lines. As the situation continues to affect our world, we are continuing to support our employees, our community and you—our customers and partners, we want to thank you for your continued support as we navigate this together.

Above all else, our thoughts are with those affected by the virus, particularly those who are sick. We wish them a speedy recovery, and we remain inspired by our healthcare workers and others who are caring for people around the world.

London Ontario Storefront and Order Pick Up

As of March 17 our storefront and in person order pick up have been closed for the health and well being of everyone until further notice.
All regular local customers are invited to call in their order, or order online and select "In store pick up" to have your order shipped free of shipping charges with no minimum order size directly to your home.

Online / Phone orders and shipping

March 24, 2020, 8:32 AM EST UPDATE

• Online operating normally, our customer service team is working remotely to answer your email and phone inquiries M-F 9am-5pm EST. 
• Order fulfilment and processing times in our warehouses may take longer than normal due to heavy volume.
• Order transit times to your home by the shipping carriers may take 1-2 days longer due to volume and all carriers have suspended delivery time guarantees for all shipments included Express and overnight.

We are monitoring the situation and will provide further updates as they are announced and the impact if any in our ability to serve you our valued customers. 

We are staying in close contact with public health officials and will continue to make sure that our business practices are consistent with the most up-to-date information.

If you have questions please don't hesitate to reach out. 

• 1-877-845-1993, Monday to Friday 9am-5pm
• customercare@poolandhottubdepot.com for help with an order already placed.
• parts@poolandhottubdepot.com for help with parts.