Product Warranty

Pool and Hot Tub Depot Warranty Procedure

 

Most products purchased at Pool and Hot Tub Depot come with the OEM (Original Equipment Manufacturer) manufacturer's limited warranty. Pool and Hot Tub Depot will honour the original manufacturer's warranty on the products it sells. Pool and Hot Tub Depot as a retail company does not provide any warranty for the manufacturers who's products we sell and assumes no liability for any injury, loss or damage resulting from the improper use, damage from installation error or malfunction of an item we sell. Our liability is limited specifically to the replacement of defective part(s) as provided by the manufacturer's warranty terms and conditions. 

All OEM warranty requests require a WEA (Warranty Evaluation Authorization). Please submit a warranty request below.

 

Warranty Procedure Options:

1. Ship the defective part back to Pool and Hot Tub Depot with WEA form.

  • Upon receipt of the defective part and warranty coverage approval, a replacement part will leave the warehouse* within 2 business days for in stock, non-special order parts.
  • Customer is responsible for shipping costs of returning the defective part if the item was received more than 30 days ago
  • Parts that are damaged, incorrectly wired, 115 volt parts hooked up to 240 volts, have cut cords-wires or cables do not qualify for warranty coverage or refund.

2. If desired, a replacement part can be purchased in advance

  • Customer is responsible for shipping costs of returning the defective part if the item was received more than 30 days ago
  • Upon return of the defective part and warranty coverage approval, the replacement part purchased will be refunded within 2 business days.
  • Parts that are damaged, incorrectly wired, 115 volt parts hooked up to 240 volts, have cut cords-wires or cables do not qualify for warranty coverage or refund.


Important Note:
* We will examine the product you send to our facility for warranty eligibility as per the requirements of the manufacturer. We will confirm date of original sale, product date codes and serial number, chemical or physical damage, and evidence of unreasonable use. Parts with physical damage, illegible serial and part number, used in applications other than what they are designed for, altered or missing any original components are not considered warrantable. The final determination as to if the product is warrantable will be made by the manufacturer or by Pool and Hot Tub Depot as the manufacturer's agent.

 

Maytronics Pool Cleaners Warranty Procedure:
Please see: Maytronics Service

 


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