Privacy Statement of Pool & Hot Tub Depot
We Value Your Privacy

Last Updated: March 31, 2021

Pool & Hot Tub Depot is committed to protecting your privacy, and has prepared this statement to demonstrate our firm commitment to act in accordance with this pledge and any applicable privacy regulations.  The following is a full disclosure of our online information gathering and dissemination practices.

Our overall policy is simple: If we collect information from you, we use it only for the purposes for which it was collected, and only other limited purposes as outlined below. We do not sell any personally identifiable information, including your email address, to any third parties, and will not share any such information with any parties not affiliated with the Pool & Hot Tub Depot, except in the event of a transfer of our business assets or as outlined below.

Our company maintains an intense commitment to website security and to the ethical use of email.  We do not send unsolicited promotional email (SPAM). Our newsletters, which may contain promotional information, are opt-in and provided by subscription only. We may use email to contact customers regarding issues with their transactions and for order tracking. Our website uses many sophisticated measures to ensure that customer information is safe and protected from misuse.

Here are the current details of our privacy policy. This statement may change over time -- please review it periodically.


Types of Information Collected - Uses of Information

We collect some non-personally identifiable information automatically when you visit our site through Google Analytics and Microsoft Bing Analytics and some in our registration forms and other web forms. Non-personally identifiable information may include your IP address, the type of web-browser or operating system you use, the domain name from which you linked to our site, and other general demographic information. We use this non-personally identifiable information to help diagnose problems with our server, and to administer our website; and we may share this non-personally identifiable information with our other business partners on an aggregated basis.

Shopping on our site, registering for a shopping account, newsletter subscription and other forms may request or require users to give us personally identifiable information (such as their name, telephone number, home address and e-mail address). We may use this information to contact you regarding your order or to provide order tracking information from our delivery service partners. In certain circumstances, we may send you communications about special promotions or offers. For example, if you have signed up for the promotions newsletter on our website or entered a contest and indicated you want to receive this information or if you sign-up to receive communications in our store.  We may also notify you of new website features or product and service offerings. Subscribers to our newsletter may opt-out of receiving future newsletters anytime after subscribing (see the Unsubscribe, Correct/Update sections below).
We do not sell or disclose your personally identifiable data to any third party that is not an affiliate of Pool & Hot Tub Depot unless:
(I) we transfer our business assets (as further described below);
(II) we need to share it with parties who perform services for us regarding the processing of your online order(s) or other business you conduct with us; or
(III) we are required by law to disclose it.



We may use cookies to determine whether you have visited our site previously and to save and remember any preferences that you set while using our site. Our cookies cannot retrieve any other data from a hard drive or obtain an e-mail address. Although a user has the ability to modify most browsers to either accept all cookies, notify the user when a cookie is sent, or reject all cookies, it may not be possible to utilize certain services at Pool & Hot Tub Depot if cookies are rejected.



This site contains links to other sites. Pool & Hot Tub Depot is not responsible for the privacy practices or the content of such websites.



While there is no such thing as perfect security on the Internet, we will take all reasonable steps to ensure the safety of your personally identifiable information. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. However, we do not assume any liability for third-party usage of your personal information, whether obtained legally or illegally from our system.

Read more about Pool & Hot Tub Depot Guaranteed Shopping Security



Pool & Hot Tub Depot does not seek to collect any information from children under the age of 18. If any child provides us with personally identifiable information, a parent or guardian may notify us and any such information will be deleted from our records.


Transfer of Business Assets

As with any business, we may at some time be acquired, merge with another business, or acquire or buy other businesses or assets. In such transactions, both personally and non-personally identifiable information will likely be one of the transferred assets.



Our newsletter is sent only to users that have subscribed to it, via an opt-in process. Our site provides users the opportunity to unsubscribe to our newsletter or to otherwise manage subscriptions at the following URL:

Unsubscribe from our newsletter



This site gives users the following options for changing and modifying information previously provided in our shopping registration at this URL: and sign into your account to make changes.


Our Corporate office and mailing address:

Pool and Hot Tub Depot Canada
Meadowbrook Business Campus East
195 Exeter Rd, Unit F
London, Ontario
N6L 1A4


Privacy Changes
This Privacy Policy is effective July 1st, 2013 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.