Privacy Policy

Last Updated: March 15, 2023


Pool & Hot Tub Depot. (hereafter referred to us "us", "we", or "our") operates the website (hereafter referred to as the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.


Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that may be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, billing / shipping address, postal code, email address, or telephone number ("Personal Information").


Log Data

Like many website operators, we collect information that your browser sends whenever you visit the Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this Log Data. This policy does not allow third party services to copy or access Personal Information, or contact you using the Personal Information collected from our Site.



If you have placed an order on our Site or made a purchase in person in-store with us within the last two (2) years, then you have an existing business relationship with us per section 10 of Canada's Anti-Spam Legislation (CASL). We may use your Personal Information to contact you about your order(s) to provide technical - warranty support for products purchased, back-in-stock notifications and limited promotional materials via email. Under Canada's Anti-Spam Legislation (CASL), we cannot use your Personal Information to send you newsletters, marketing or other promotional materials through the Site without express consent from you, the recipient.



Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many other websites, the Site uses "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, however, if you choose to not accept cookies, you may not be able to use some portions of our Site (included, but not limited to: account login, add to cart, and/or online check out).


How We Use Cookies and Similar Technologies

We and our partners use cookies and similar technologies to improve the performance of our services, to analyze user behaviour and interests and to personalize our services and marketing communications. We also use these technologies to deliver interest-based advertising across different channels and to measure and improve the effectiveness of our marketing campaigns.

    • Specifically, we, our service providers, and third parties use the information collected via these tools to:
    • Facilitate the shopping cart and checkout process by storing your selections and purchases
    • Analyze how our digital services are being used, so we can improve their performance and functionality
    • Identify new visitors and users
    • Recognize returning customers
    • Learn how you came to access our digital services
    • Keep you logged into our digital services
    • Personalize your experience on our website, device applications, and third-party social networking websites, plug-ins and applications, such as by using the IP address of your devices to determine your approximate location and displaying content relevant to your region
    • Tailor content and recommendations based on your interests and browsing behaviour, including interest-based advertising. As part of this customization, we may observe your behaviours on our device applications, our websites, or on other websites and applications. We may also get information about your browsing history and online activities from our trusted business partners and vendors
    • Better understand our audience, our customers, our website visitors and device application users, and their respective interests, including by learning about your online activities across devices
    • Measure the performance of our marketing campaigns across different online channels, such as our ads displayed on third-party websites or platforms Enable location-based features, such as providing correct pricing and ads for the local store you select


Online Interest-Based Ads

We work with digital advertising and marketing companies to provide you with ads tailored to your interests and that enhance your experience with us and with select third party advertisers. These ads may be displayed on websites or device applications operated by us or third parties, and they may be based on information about your activities or preferences collected by us or third parties. For example, if you visit another website and provide your postal code, you may see advertising for products available at Pool & Hot Tub Depot on another website. We work with third parties to monitor and optimize ad delivery so that you don’t receive the same ad too many times and to help determine whether you were interested in the ads. As noted above, these third parties collect information with their own cookies, pixels, and related tracking technology.


Your Browser Settings

Disable browser cookies: Your browser may give you the ability to control cookies, some of which may enable third parties to collect data about your use of our websites. You can adjust your browser settings to block all cookies. Certain browsers also allow you to limit the blocking of cookies to specific websites. Instructions for blocking cookies on commonly used browsers can be found at the links below. You will need to adjust the settings on each browser and on each device for which you wish to block cookies. Please note that disabling cookies may limit the functionality of our websites.

Please note that if you choose to delete or disable cookies, some features of our digital services may not function properly. For example, you may not be able to save your preferences, complete checkout or login information, and some content may not be available to you.


Email Tracking

We may use email tracking technologies such as pixels or web beacons in our emails to collect information such as the time and date an email was opened, the location of the recipient, and the links that were clicked. This data is used to analyze email campaign performance and to improve the content and relevancy of future email communications. To opt-out of email tracking, you can disable HTML or images in your email client. Please note that this may also disable images in the email, and the email content may not be fully displayed. Alternatively, you can choose to unsubscribe from our marketing emails.


Interest-Based Ads and Third-Party Opt-Out Features

You can use opt-out features provided by our advertising partners and other third parties to manage how your personal information is used for ad targeting purposes. For example, you can ask to opt-out of interest-based advertising delivered by third-party advertisers and ad networks who are members of the Digital Advertising Alliance of Canada (DAAC) by using the DAAC’s AdChoices tool (

Some of the social media platforms we work with may serve you with interest-based advertising on their platforms. In addition to or instead of the opt out mechanism linked above, you may be able to opt out of their interest-based advertising by changing your advertising preferences in the platforms after you log in.


Limit the use of mobile device advertising identifiers

You can adjust your advertising preferences on mobile devices through your device settings. When you opt out of receiving targeted advertising, you may still see general audience advertising regarding our products and services. We may deliver advertising to a general audience or place advertising on websites and other platforms that relate to our advertisements. For example, if you opt out of targeted advertising and visit a do-it-yourself website, you may see advertising on the website that promotes products and services related to the content.


Facebook SDK

We use the Facebook Software Development Kit (SDK) to integrate various Facebook services into our mobile applications, such as Facebook Login and social sharing. The Facebook SDK also allows us to collect certain information about your use of our mobile applications, such as your IP address, browsing history, and device information. This information may be used by Facebook to provide analytics to us and to personalize and improve your experience with our mobile applications.

In addition, Facebook may correlate this information with people who use its products to improve the effectiveness of ad delivery models and determine the relevance of ads to people. Facebook may also use this information to personalize the features and content (including ads and recommendations) that it shows people on and off its platform. To learn more about how Facebook uses this data and how you can control Facebook’s usage of your information, you can visit this link: To opt-out of Facebook advertising on your mobile device, check your mobile device settings, as different manufacturers provide different ways to opt-in or opt-out of advertisements.


Google Analytics

We use Google Analytics to help us understand how our websites and mobile applications are being used and to improve their performance. Google Analytics uses cookies to collect information about your use of our websites and mobile applications, including your IP address, browsing history and device information. To learn more about how Google uses this data, you can visit this link: You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (


Your Choices Regarding Location Information

If you use our mobile websites, mobile applications, or other smart device applications we may collect location data obtained from your device. If you use our websites, we may collect location data obtained from your IP address. We use this location data to find our nearest store to you, provide product pricing and availability at our stores near you, provide you with coupons and other offers based on your location, and provide driving directions to our stores. Certain of our device applications may also use this information to determine if you are shopping in one of our stores. If you are, we may present you information relevant to in-store customers. For many devices, you can disable our collection of location information in the settings menu of your device or via device portals.


Our “Do Not Track” Policy

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals.



The security of your Personal Information is important to us. Although no method of transmission over the Internet, or method of electronic storage, is 100% secure, we strive to use all commercially acceptable means to protect your Personal Information, including use of an SSL (Secure Sockets Layer) Certificate, and forcing all browsers to constantly connect to the Site through an encrypted layer.


Changes To This Privacy Policy

This Privacy Policy is effective as of July 1st, 2013 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.


We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


Mobile Terms of Service

See full terms here: Link will open in new window



If you have any questions about this Privacy Policy, please Contact Us