Lost Shipment

We want you to get your product as quickly as possible


If you have not received your order, but your tracking number indicates that it has been delivered more than 24 hours ago;
please contact us with your order number, we'll file and handle the claim with the courier.
(Some orders may ship in multiple boxes and they may be delivered a day or two apart.)


Lost Package resolution in 3 Simple Steps:

  • Double Check your community mail box (Couriers can leave parcels in community mail box and occasionally leave items in hidden locations to prevent them from being stolen, or damaged by weather. Take a look around to make sure that the package was not left somewhere close by. )
  • Reach out to us to start a claim, the courier will also reach-out to you (Please ensure to respond to them to confirm the claim)
  • Get your replacement (A replacement is processed for you)


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