We work very hard to get your order to you as fast as possible.
Read below to understand our shipping timelines and know when you expect your order to arrive. The delivery timelines described herein are only estimates. and are calulated from the time your order ships from our warehouse, and may, in some cases, be subject to delays beyond the control of Pool & Hot Tub Depot. Such circumstances could include, but are not limited to: postal/delivery service delays, statutory holidays, inclement weather conditions, etc.
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Delivery time depends on what you've ordered, and where you live:
Generally, supplies orders are shipped within two to three business days. We do not ship on Saturdays, Sundays, or on statutory holidays. Most supplies are shipped from the one of the Distribution Centres in Toronto, Quebec City or London Ontario.
Most supplies orders for delivery in Canada are shipped via UPS or Canpar Ground with some orders shipped via Canada Post. Shipping confirmation will be emailed within 24 hours of the day your order is shipped.
Use the chart below to estimate the approximate arrival time of your order via Canpar or UPS standard ground. If you receive a tracking number please us it to track your package for a more accurate delivery time frame. Please remember to add up to 2-3 business days for order processing to the delivery days on the map below
Spa Repair Parts
Generally, spa parts are shipped out within two to three business days. We do not ship on Saturdays, Sundays, or statutory holidays. All parts are shipped from one of the Distribution Centres in Toronto, Quebec City or London Ontario.
Heavy or bulky parts orders for delivery in Canada are usually shipped UPS ground for delivery in 3 to 7 business days (not counting Saturday, Sunday, or statutory holidays). Small lightweight parts are may be shipped via Canpar or UPS. Your order may arrive in multiple cartons, and on different days.