Please don't be concerned if your entire order is not delivered together. On rare occasion your merchandise may arrive in multiple cartons, and sometimes on different days.
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Most common "where's my stuff?" examples:
Due to the high volume of orders we receive, orders are usually shipped within 2 to 3 business days after payment clears. Our products ship from one of the shipping centers in Toronto, Quebec City or London Ontario via UPS or CanPar. Local pick up is NOT available.
You will receive shipping update automatically via email (Valid E-mail address required during check out).
All items shipped through CanPar and/or UPS will receive notification automatically via email.
All items are shipped with UPS, CanPar or Purolator Standard ground, with the exception of larger and or heavy parts.
Large and heavy parts are shipped via UPS, CanPar or DHL within Canada.
We do ship with Canada Post to some locations and can ship to P.O. boxes for some items, not all.
We ship within Canada. Shipping to United States is available on most products except large pumps (circulation pumps excluded). Please note, any warranty claims from the Unites States will have extended turn around times due to shipping and customs. See warrany for details.
Urban and Metro areas Central and West Coast
Shipping to; British Columbia mainland, Alberta, Saskatchewan, Manitoba, Ontario and Quebec mainland is FREE on all orders over $129.00 with no additional cost. Excluding remote areas.
For orders less then $149 to the above provinces a modest shipping fee of $15.95 will be charged. Excluding remote areas.
Urban and Metro areas East Coast and Northern Territories
Shipping to: New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island, Northwest Territories and Yukon is calulated at check out based on Province and Postal Code. Shipping rates can range from $29.00 to $69.00 per order.
Some remote areas have an "extended destination" shipping charge by UPS, Purolator and Canpar which is based on postal code. The extended destination shipping cost will be calulated at check out.
Shipping outside of Canada
We do not ship to any other countries outside of Canada and the United States.
Orders that are returned to our shipping center by the shipping company as a result of an undeliverable address or unable to locate address will be treated as a return and cancelled, purchase will be refunded less 25% to cover handling, packaging and restocking costs. Shipping fee's are non-refundable.
All high value parts orders will be insured to the maximum coverage value allowed by the carrier.
Pool & Hot Tub Depot is not responsible for any damage/loss beyond the carrier maximum allowable coverage.
All Canadian orders will be charged the according GST or HST depending on the destination. PST will not be charged and it is the customers responsibility to assess the requirements to claim the applicable taxes for their particular province. Please see the following tax table:
|Province of Billing||GST||PST||HST|
|Newfoundland & Labrador||-||-||13%|
|Prince Edward Island||5%||-||-|
Pool & Hot Tub Depot cannot give any delivery guarantee such as specified time or date since it is beyond our control. All shipping dates are estimated from information provided by the carrier and internal processing time.
All products and parts warranties are provided by the products manufacturer for your protection. Should you need help with a part that is covered under the manufacturer's warranty, please email Pool & Hot Tub Depot customer care department at email@example.com and we will assist you with the manufacturer's warranty claim process.