Hot tub supplies and parts in retail stores can cost too much! If you've checked around, you know that. Our pricing philosophy is simple: Better pricing on quality Canadian and/or North American made products. We continually shop the Canadian competition and invite you to compare. You really can't do better than The Pool & Hot Tub Depot for hot tub and pool supplies in Canada.
Note: Price match does not apply to close-outs, sales, auction sales, clearance priced or custom-made goods. Price Match comparisons must account for total delivered cost of goods including shipping & handling charges from a CANADIAN retailer in Canadian dollars, excluding taxes, and are subject to our ability to verify pricing.
To qualify for Price Match eligibility, items must be Identical, which means: new goods of the same brand and SKU number, model, and size sold by a CANADIAN retailer in Canadian dollars. Price match refunds are issued as a store credit only, which can be used on future purchase.
Price match does not apply to products sold by American based retailers selling/shipping products into Canada in US dollars.
Our Quality Promise to You
Only The Best
First and foremost, we favor suppliers with products that are made in Canada or North America. Everything we sell is of the of the very best quality available. You will notice that we offer products from a variety of manufacturers, not just one or two lines. This is because most products suppliers have their strengths, and sometimes, like people, their weaknesses too. We pick only the best product lines of the best brands. We make them available to our customers only after they have passed our own stringent testing standards. We do not sell refurbished, reclaimed, second hand, knock off or cheap Asian products.
You will notice many products with different brand names, or one of our brand names on them. All of our products are guaranteed to meet or surpass the quality of other brand names. Since the middleman has been eliminated from our own branded items, you can normally expect to see a larger size package or a higher level of quality at a lower cost than other similar products you may find elsewhere.
After Sale Service
If quality starts with products, it must continue with service. That has always been our policy. Your order is checked once, then checked again prior to shipment. And we don't forget about you once your order is filled, either! We're always here to help with your hot tub questions or concerns.
Our reputation, and our business, are built on what we've delivered.