When to expect your order Returns Email priority support Telephone assistance Ordering options

Price match Live support Privacy policy Shopping security Warranty

Package Tracking

Sign In to your account for updates on your Internet orders. Please allow 1-2 business days (not counting weekends or holidays) tracking information is available by request. NOTE: tracking information is normally not available by phone. 

Lowest Price Policy

Somehow, you found a better price on an item.  What are we going to do about it?  We're going to beat it, of course!

Email Priority Support - Recommended

If you cannot find the information you need on our website, please email us by clicking the appropriate department button below.  We check our email frequently, and do our best to reply within one business day or less, in most cases.

	Contact us about an order already placed.  Check our Delivery Information page first for time in transit. Sign into your account for package tracking.
	Product information, watercare products, etc.
	Spa parts & repair information.
	Information on our spa and pool filter cartridges.
	Need help with chemicals or just have questions? Let us help.
	Let us know how we are doing, or what we could be doing better:  Suggestions, general comments, product stocking requests, etc.

Telephone Assistance & Technical Support

Need help finding the right part, filter or need assistance with water care or want to place an order over the phone? Call us direct: 1(877)-845-1993 Weekdays 9 am - 8 pm Monday to Friday Eastern Time Zone NOTE: Sign into your account for Internet order package tracking. This info is normally not available by phone. We gladly accept phone orders, but can not accept payment over the phone. After your order is placed over the phone you will be sent and invoice with a link to your order via email, payment can be made securely through our encripted check out system for your security. Once payment has been recieved you will recieve order confirmation with shipping details.

Safety & Security is Guaranteed when you Shop Here

We employ the latest technologies to ensure your total shopping security. In fact, we guarantee it!