Categories

Customer Care

pool-hot-tub-depot-customer-care.jpg

 

Package Tracking

Sign In to your account for updates on your Internet orders. Please allow 1-2 business days (not counting weekends or holidays) tracking information if not in your order shipping confirmation is available by request. Just email or call us with your order number.

 

Email Priority Support 

If you cannot find the information you need on our website, please email us by clicking the appropriate department button below.  Our email is live in our customer-care department during business hours; you'll typically receive a response with- in 15-20 minutes.

help-pool.gif Contact us about an order already placed.  Check our Delivery Information page first for time in transit. Sign into your account for package tracking.
   
help-pool-product.gif Product information, watercare products, etc.
   
help-parts.gif Spa parts & repair information. 
   
help-filters.gif Information on our spa and pool filter cartridges.  
   
help-stuff.gif Need help with chemicals or just have questions? Let us help.
   
help-wecare.gif Let us know how we are doing, or what we could be doing better:  Suggestions, general comments, product stocking requests, etc.

 

Phone orders & Technical Support

pool-and-hot-tub-depot-customer-care.jpg

We are here to help!

Need help finding the right part, filter or need assistance with water care or want to place an order over the phone?

Call us direct: 1-877-845-1993 Weekdays, Local 519-914-5065
9 am - 5 pm Monday to Friday Eastern Time Zone

Phone orders 
We gladly accept phone orders, just ensure you have the billing address available as shown on your credit card statement.  Once payment has been recieved you will receive order and payment confirmation with shipping details.

 

Safety & Security is Guaranteed when you Shop Here

We employ the latest technologies to ensure your total shopping security. In fact, we guarantee it!   safe-shopping.gif