We're glad that you'd like to learn more about us!
You are the reason we are in business, we strive to make shopping here an experience you'll want to repeat and share with family and friends. Explore our site. There's a lot to see! Don't hesitate to drop us a note to let us know what we're doing right, what we could be doing better, or what product you would like to see in our store.Anytime.
Our roots in Pool and hot tub sales and service go back well over a decade. Through our experiences operating multiple retail locations over many years in Ontario, we have witnessed and responded to the rapid changes taking place in this industry. We understand your needs!
In 2006, we launched our online store with full technical support for local hot tub owners. To our surprise, demand for our online services grew rapidly from coast to coast in Canada! To meet this demand head-on, in late 2011 we focused solely on our Internet business, and aim to grow into one of Canada's leading online retailers of hot hub supplies. We have always had straightforward objectives:
Our mission and promise
We are an Internet-only store located just outside of London Ontario, and as such do not have a retail showroom or public access to the Distribution Center located in Mississuaga. The Distribution center leverages technology, operating very efficiently to keep costs low. Coupled with the large volume buying power, these savings are passed directly on to our customers. In a nutshell, that's a big part of why our products cost a lot less when you shop online at our store.
Pool and Hot Tub Depot offers a large selection of quality hot tub products from Canadian or North American companies.
We take great pride in making sure your order is packed with care, and is shipped promptly.
Our customer care team
Our team is here for one purpose: to serve you, our customer.
We didn't become one of Canada's leading online retailers for hot tub supplies by accident. Offering competitive prices on quality merchandise is not enough. We believe success comes from a focus on you. our customers. Our customer care team strives to be the best in the business, yet we know there is always room for improvement.
Knowledgeable experienced specialists are available to help you with technical and spa repair issues, and are happy to assist with troubleshooting or installation questions whether you bought your spa from one of the local retail stores, or anyone else!
Our specialty is providing hot tub enthusiasts in Canada with the best accessories, supplies, parts, filters and items available. You'll also find exclusive items, available nowhere else.
We offer many Earth Friendly spa products including. These products are very effective without having a detrimental effect on our environment.
The team at Pool and hot tub Depot realize the importance of stewardship to our planet, and our responsibility to give something back to the community. The Internet has brought us all closer together, so we're working hard to be good neighbors.
We were committed to waste stream reduction and conservation long before the term carbon footprint was coined. 100% of the cardboard products and shipping pallets are either recycled or reused. We have virtually reached our goal of operating a paperless office, hence the lack of a fax number in our company. We have managed to cut paper consumption by over 90%. Most remaining paper is recycled or shredded for use as package padding. This helps in a small way to conserve our forests. We've also implemented a metal recycling program, the proceeds of which are donated.
Energy efficiency in our workplace and in our hot tub product line has always been a prime focus. At The Pool and Hot Tub Depot, Going Green is not just a trendy concept. It's a core part of our work environment.
We look forward to serving you.